OUR PROMISE TO YOU
We stand behind the products we sell. If for any reason you choose the wrong item, we'll exchange it. If a product needs to be repaired or replaced under warranty, just let us know.
We understand how disappointing it can be when purchases don't work out, and we do everything we can to make the returns process fast and simple. Items may be returned for refund or replacement, provided that you contact us within 30 days of shipment and items are in sellable condition. Shipping charges apply and are non-refundable, in some cases a restocking fee of up to 25% may apply.
TRUCK DELIVERY RETURNS:
If you need to return a large item (tub, vanity, etc.) that was delivered by truck, you MUST contact customer service either at (844) 516-0630 or email us at email@example.com Please note that there may be a restocking fee of up to 25% and return shipping charges apply and are non-refundable. On large items like vanities we spend $200-$450 to ship the item to the customer. It can be very expensive to ship it back to us. Please keep all packaging materials and pallets to be able to ship the item back to us. Please supply your full name and order number to expedite the process.
LUXX Kitchen & Bath cannot accept a return or offer a refund if any of the following apply:
- Items that have been altered or mishandled
- Items with custom work or painting at time of sale
- Special-order items not listed in our catalog or on our site (unless approved by customer service)
- Items that have been installed or show signs of installation (markings, scratches, plumber's putty, etc.). If an installed item is defective, please contact Customer Service for assistance returning.
SENDING YOUR PACKAGE
Pack the item in its original shipping box, if possible, or a sturdy, plain cardboard box. Remove or cover any pre-existing labels or stickers. Print the Return Number and return address label included in the email and attach it to the box with clear packing tape. Seal the box completely, making sure the item is secure for shipment.
Allow 7 days for your package to arrive at our fulfillment center. Within 48 hours, your return will be processed back into our inventory. Your financial institution will credit your card 2-10 business days later. Once your return has been received, you'll get an email confirmation that your return has been processed.
DAMAGED IN TRANSIT
If your merchandise is damaged in shipping, please contact us immediately. We will assist in filing a claim with the carrier and sending a replacement to you.